Terms and Conditions

General

These terms and conditions will apply to service work, webshop orders, transactions placed over the telephone or by mail order with Polished Racing Ltd. Please read them carefully before booking a service or placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Payment & Shipping 

Payment will be taken when the job is completed. If you need extra work/parts to complete the job, we will call you to discuss options and authorize any additional payment first.

We accept the following payment methods:

  • Debit/Credit card -Visa, Visa Electron, Mastercard, Switch, Maestro, Delta and Solo

  • PayPal

  • Bank Transfer - email us for details

If you are sending you fork or shock to us it is your responsibility to ensure that it is adequately insured with whichever carrier you use. Our carrier insurance covers the return to you.

We are pleased to accept orders by any of the following methods. Online transaction via secure server, over the telephone or by mail order. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro, Solo and PayPal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Polished Racing Ltd. does not either have access to, or keep your credit or debit card details. We process payment via the WorldPayZinc, which uses secure socket layer (SSL) technology to ensure that your details are safe and that information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

We usually dispatch goods of in stock items within 1 working day (exlcudes Sat & Sun). Where we obtain products to order for you, it usually takes 2-3 days but if for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary.

We use ParcelForce and Interlink Express for forks and shocks, Royal Mail for parts delivery.

Returns & Exchange Policy

If you order the wrong size mount kit or spring, we are happy to exchange it within 14 days providing it is returned with the original undamaged packing and is unused and unmarked. Postage will be due on the exchanged item and we can take payment for this over the phone.

Picking mistakes do sometime happen, and if we supply the wrong part please let us know so that we can correct the mistake. In the case of picking errors we will refund your postage costs on the returned item.

You may return your order unused, within 14 days for a refund if you no longer require it, provided it is returned with its original undamaged packaging and is unused and unmarked. Please note, we do not refund postage unless items were supplied in error or are faulty.

Faulty goods will be replaced with the same item or suitable equivalent, as appropriate.

Polished Racing Ltd. cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.

Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pounds sterling (£) and are not inclusive of UK VAT as we are NOT VAT registered at the moment.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst huge effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

We reserve the right to alter our prices and specifications without notice.

Service Warranty

All service work is guaranteed for 6 months from the date of repair to be free from defects in workmanship. Any product that is returned within this period and is found to be defective in workmanship will be repaired free of charge. This guarantee does not apply to products that have not been properly installed, maintained, adjusted correctly or simply misused. Neither does it cover product/component failure or wear and tear.

Privacy

Polished Racing Ltd. collects and stores the information we need to service your suspension, process your order and contact you regarding them. This will include name, address, delivery address, telephone number and email address. This information is shared with delivery and payment partners so we can get your order to you but no one else. Polished Racing Ltd. does NOT share its customer details with any other companies.

Copyright

The content and photographs used on this website are owned or licensed to Polished Racing Ltd.